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the Team

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Why Us?

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Dynamic workplace

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Diversity is key

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Passion is important

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Dynamic workplace

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For us, every day is something new, something different, and something exciting. Roomrs is a place where each day is a chance for us to challenge ourselves and those around us.

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Diversity is key

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Here we are passionate about the value of diversity. We believe that community means something different to everyone. In a company as focused on community as we are, compassion, understanding, and acceptance are paramount to success. Roomrs is about teamwork, and our individual experiences are what help us grow together as a whole.

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Passion is important

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We’re a lot of things. We’re designers, artists, connectors, engineers, marketers, influencers, entrepreneurial spirits. We’re music lovers, film buffs, techies, outdoor enthusiasts. The only thing we’re not, is boring. We like people who are interesting and interested, people who have a spark, who want to learn more, and most of all, want to do more.

We're Hiring!

We are firm believers in the fact that there is no roadmap for growth, but we want self-starters like you to grow with us.

Community Growth Associate

Full-Time

What You'll Do

Roomrs is looking for a full time Community Growth Associate. You will be the face of the company and will be a part of a fast growing sales team. This position entails: Showing our apartments to potential tenants Following up on their applications Being their point of contact for any issues

Who You Are

Needs to be a social/people person; able to interact and meet with new tenants and understand how to deliver true customer service

Needs to have good communication/writing skills

Knowledge of social media a plus

Campus Ambassador

Internship

What You'll Do

We are hiring our first team of college brand ambassadors to spread the word about Roomrs in NYC! Ambassadors will create social content, run events on campus, and educate the student body about the unique benefits of living in one of our facilities. Ambassadors will also liaise with campus administration to create partnerships that will allow Roomrs to become an integral part of college housing in NYC and beyond! -Post Roomrs content on your personal social media channels. -Promote the brand to students through face-to-face conversations and drive new users. -Liaise with campus officials to identify opportunities for mutually beneficial partnerships.

Who You Are

Academic and/or professional interest in real estate marketing and sales

Well-connected on campus

Past ambassador experience is preferred but not required

The program will run for the entire Fall semester

Ambassadors will be expected to commit to the full semester with the hopes that you return for Spring semester as well

Customer Success Associate

Full-Time

What you'll do

Roomrs is looking for a full-time Customer Success Associate. You will often be the face and voice of the company and will be working directly with the Director of Operations and Head of Buildings. Your role will emphasize supporting users, tracking and quantifying tenant issues to uncover root causes, and developing strategies and procedures to eliminate them recurring issues or operational challenges. We are looking for someone with a passion for helping others that is ready to make their mark and help carve out the Customer Success function for Roomrs. This position entails: solving an array of customer issues via phone, email, and live chat, delivering a world-class customer experience from first to last contact, learning, analyzing, and iterating on existing operational systems, developing procedures to quantify the user experience, effectively communicating complicated problems and solutions to tenants, writing documentation to newly developed procedures and processes, working between multiple departments (Billing, Sales, Leasing, Marketing), prioritizing workload depending on the nature of the issues and tasks.

Who you are

3+ years at an early stage startup (or equivalent)

3+ years in Customer Success

2+ years of experience using a CRM (Salesforce, Zoho, etc)

2+ years of experience using a ticketing system (Freshdesk, Zendesk, Zohodesk), etc

Passion for solving complex problems with an eye for scalability

Strong organizational skills that can be applied across the organization

Must have a knack for mediating and overcoming customer issues

Needs to have good communication/writing skills; familiarity with writing blogs and managing a website platform

Good organizational skills

2+ years of experience in Prop-Tech space 1+ years of Operations experience in a tech startup

Familiarity with NYC real estate/property management

Familiarity with Intercom and Zohodesk

Experience developing systems to quantify qualitative data